Who is it for?

Professionals, middle and line managers.

What's in it for me and my business?

Written communication plays an important role in business world. If we fail to understand and comply with its basic rules, we have a risk of being misunderstood, not getting the response on time, or not getting the response at all.

Moreover, ignoring the fact that written communication is of permanent form and writer does not have control over who reads it, can have a serious negative consequences.

This training provides a framework and tools for effective written communication which will maximize participants` chances to achieve the effects they want.

Training content

• Internal client concept – perceive stakeholders as clients whose specific needs should be recognized and satisfied
     - Recognizing why a person is asking for information
     - Identifying the optimal format and time for delivering information
     - Identifying the optimal communication media
  
• Characteristics of written communication
• Preconditions for writing a good document
• Presentation of different types of data
• Writing reports
• Writing e-mails

Practical work and exercises

• Facilitated discussions
• Individual and group work – writing and correcting existing texts
• Presentation of the results of individual/group work
• Receiving immediate feedback from the trainer and group

Duration

One day

Number of participants

Up to twelve.